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Customer Technology

Call back

Q: What is "Call Back"?

A: It is our "Car at Door" service when your taxi is about to arrive we will call you free of charge (typically we’ll just give a couple of rings and then hang up) so you can get ready to meet your driver.

 

Q. How do I use this service?

For Mobiles.

A: Step One - Enter 0115 939 4000 into your mobile phone under the name ‘Taxi Outside’.

    Step Two - Book your taxi in the usual manner on 0115 939 4000 and ask the operator to put your booking on Call Back.

    Step Three -  When your taxi is due to arrive your mobile will ring displaying ‘Taxi Outside’ and then cut off.

    Step Four - Make your way to the agreed pickup point.

For Landlines.

A: Step One - Book your taxi using your home telephone on 0115 939 4000 and ask the operator for the Call Back service.

    Step Two - When your taxi is due to arrive your telephone will ring and cut off.

    Step Three - Make your way to the agreed pickup point.

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