a. The terms and conditions set out herein shall apply between the Company (ABC Cars) and the party ("the Customer") and shall apply to the provision of any and all carriage, courier or delivery services ("the Services") undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.
a. The charges payable by the Customer for the Services ("the Courier Charges") shall be at the rate specified in the Company's schedule of charges as in force.
b. Cancellation Charges. All cancellations prior to the booking time may be subject to a charge either in full or part costing depending on the time of the cancellation. All cancellations outside of the Nottingham area may be subject to a higher charge. This includes if the cancellation is prior to the booking or if the booking has been allocated to the specified vehicle.
a. The Company reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer and without prejudice to the generality or the aforesaid the Company reserves the right to change the Courier Charges. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorised officer of the Company.
a. It is a condition of this agreement that invoices shall be paid in full within 28 days of issue thereof. Should any invoice not be paid within 28 days any outstanding invoices shall immediately become due and payable.

b. Without prejudice to the Company's rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 3% per month company reserve the right to enforce this along with the late payment charge until payment is received by the Company in respect thereof.
c. The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services.
a. At any time of opening the Customers account with the Company, the Company may set a limit on the total amount which may be outstanding as unpaid on such account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded.
a. The customer will be issued with a security account password on request which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security account passwords are used by unauthorised personnel and/or for unauthorised purposes.
a. The Company shall not be responsible for the loss or damage during the carriage of the following:-
i. money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of whatever amount or value.
ii. any goods or property (of whatsoever nature) of an intrinsic value of more than £100
iii. any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or
iv. any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified the Company as to the nature and value of the same and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the same on such terms and conditions as the Company may reasonably require AND in the event that the Company undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same however arising.
b. The Company shall be entitled to destroy or dispose of goods or property referred to in clauses 8.1.3 and 8.1.4 in such manner as the Company thinks fit if in the Company's opinion it is proper to do so and the Company shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by the Company in so disposing of or destroying the goods or property.
c. Without prejudice to the provisions of clause 8.1 the Company shall not in any event be liable directly or indirectly for:-
i. consequential loss (whether for loss or profit or otherwise) and/or
ii. loss, damage and/or breakage to china, glass ceramics or other breakables whether arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever.
d. Without prejudice to the generality of clauses 8.1 and 8.3 in particular the Company shall not be liable for any loss and/or damage arising directly or indirectly from:-
i. breakdown, accident, adverse weather conditions.
ii. any act or omission on the part of the Customer.
iii. any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority.)
iv. inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer and/or
v. the Company being prevented or hindered from delivering the goods or property
e. Without prejudice to the generality and effect of the foregoing provisions of this clause 8 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-
i. £150 or
ii. the intrinsic value of the goods or property comprised in such delivery or courier service
f. The provision of clauses 8.3, 8.4, 8.5 and 10.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.
a. The Company shall use reasonable endeavors to deliver the Customer and the Customer's goods or property on time, however time for delivery shall not in any event be of the essence and the Company makes no warranty that the Customer or Customer's goods or property shall be delivered within the Customers stipulated time period (if any) and/or within any time period stated by the Company and will not be liable for any consequential loss from this failure unless expressly agreed in writing by a Director of a Company.
b. In the event that the Company is unable for whatever reason to deliver the Customer or the Customer's goods or property then the Company reserves the right to charge the Customer for any and all costs and expenses incurred in doing so and/or for any costs or storage of the goods or property.
a. Without prejudice to the Company's rights hereunder or arising otherwise howsoever, the Company reserves the right to exercise a lien over the Customer's goods and/or property pending payment in full or outstanding invoices.
a. This Agreement may be terminated by either party by one months notice in writing to the other.
b. In the event of the Customer being in breach of any of the terms and/or conditions of this Agreement the Company shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer's account facility, forthwith and without notice.
a. The parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales.
a. This Agreement contains all the terms agreed by the parties regarding the subject matter hereof and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking or promise shall be taken to have been given or be implied from anything said or written prior to this Agreement except as expressly set out in this Agreement.
a. Any notice to be given by any party to the other under this Agreement shall be sufficiently served if left at, or sent by prepaid registered post or recorded delivery service or telefax or telex to the party to be served at. Its address as set out in this Agreement or such other address as it may notify for such purpose and shall be deemed to have been served when so left or sent by telefax or telex or in the case of posting 24 hours after the same was posted. In proving service by post it shall only be necessary to prove that the communication was contained in an envelope which was duly posted in accordance with this clause.
a. No forbearance, indulgence or failure by the Company to enforce or to exercise, at any time or for any period of time, any term of or any right arising pursuant to this Agreement shall constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect the Company's right later to enforce or exercise it.
a. The invalidity or unenforceability of any term of or any right arising pursuant to this Agreement shall not in any way affect the remaining terms or rights.
a. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Q: I paid for a journey on credit card and at a later date I got further charges. Why? >>

A: When you make a booking via credit card we take the payment based on the journey price quoted at the time. If for any reason there were any amendments to the original journey, such as waiting time or an extra drop off, these are charged separately and therefore will come up as a separate payment on your card statement.

Q: How do I get a receipt for a journey I made using my credit card? >>

A: you can email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for receipts. To ensure that we can locate your receipt effectively please provide details of date, time and pick up address of journey.

Q; Can I receive a receipt from a cash job? >>

A: It’s best to ask the driver directly if you would like a receipt for a cash job. The cash receipt between yourself and the driver is not a VAT receipt

Q: Do you charge for the car park at airports? >>

A: We track flight landing times at all major airports to ensure that car parking time is kept to a minimum. For all customers, we allow the first 30 minutes of waiting time free from the time your flight lands. Any remaining time will be charged according to the parking fee.

Q: Do you charge waiting time at airports? >>

A: We track flight times to all major airports to help ensure there is as little waiting time as possible. We always allow 30 minutes waiting time from when your flight lands. Any waiting time over the initial 30 minutes will be charged accordingly.

Q: I’m interested in opening an account, can you send me your account price list? >>

A: If you are interested in opening an account with us, please feel free to look through our account section and discover all the benefits that come with being an account holder. We would also be happy to speak to you and assist in setting up an account. You can call us directly on 0115 939 4000.

Q: My flight time has changed. Do you check flight times? >>

A: Yes, this is why when you book for an airport collection, we ask for your flight details. We have a specialist team who check flight times 24 hours a day and keep up to date of any known time changes. You don’t have to worry about informing us, we’ll automatically send your car to arrive in time for when your flight lands.

Q: What is the call back service? >>

It is our ‘Car At Door’ warning service, which we automatically offer free of charge to all our customers. When your taxi is about to arrive we will call you (typically we’ll just give a couple of rings and then hang up) so you can get ready to meet your driver.

Register for this service

First step enter 0115 939 4000 into your mobile phone under the name ‘Taxi Outside’.

Once you have done this book your taxi in the usual manner on 0115 939 4000 using your mobile phone and ask the operator to put your taxi on Call Back.

When your taxi is due to arrive your mobile will ring displaying ‘Taxi Outside’ and then cut off.

Book your taxi using your home telephone on 0115 939 4000 and ask the operator for the Call Back service.

When your taxi is due to arrive your telephone will ring and cut off. At this point you should make your way to the agreed pick up point.

Q: What is GPS tracking? >>

A: Each A2B car is fitted with a GPS positioning device that logs in with our control centre so we always know exactly where all the A2B Cars are and whether they are occupied, on route or free for pick-ups.

Not only do we have one of the largest fleets in the region, which means that there is less waiting for a vehicle to become available, but we also use the latest GPS controlled dispatch technology to locate and dispatch the nearest A2B Car to you, reducing waiting times yet again.

Q: How does the cctv in vehichles work? >>

A: A2B Cars in car CCTV scheme helped in reducing taxi crime. In car CCTV data is encrypted and can only be retrieved by police or professional organisations. CCTV recordings helped police in resolving many issues between the drivers and the passengers.

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